Mari Jo Grace, CEO
GRACE MANAGEMENT, Inc
6225 42nd Avenue North
Minneapolis, MN 55422
Dear Ms. Grace:
My mother recently moved into Belvedere Commons of Seneca, SC from another local Assisted Living facility because of considerable dissatisfaction. I note that only because it is pertinent to my comments. We are often times quick to criticize when something is wrong, but far too remiss to compliment when it is deserved. With that as a preface, let me state how pleased we are with Belvedere Commons.
When the decision had been made to look into another Assisted Living facility, we visited three local agencies, including the Commons. Without naming the other two, our immediate response to the Commons was very positive, and much of that was the result of your Sales Director. Through the whole process from the initial visit and tour, to filling out the seemingly never-ending forms, to the actual move-in date; she was extremely helpful and a pleasure to work with in terms of both her professionalism and knowledge. Equally important however, was the compassion and caring that she showed in discussing how the Commons interacted with the residents. The fact that we chose Belvedere Commons is a direct result of the way we were treated at all stages of the decision making process.
Taking a step further, my observation is that all the employees of Belvedere Commons work as an effective team, foster a friendly atmosphere, take pride in their work, and put all aspects of caring for our seniors as their first priority.
It pleases me to report that our decision was the right one; my mother is extremely happy at the Commons and that is a direct result of the staff. Everyone from the cooks and their staff, to the Activities Director and Nurse, to the Outreach Director and Director seems to have a logistical command on how to run an Assisted Living facility; balanced with a thoughtful and attentive attitude of meeting the needs of our senior citizens.
Job Well Done...!